John Lewis announces dog-friendly policy

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John Lewis has announced it will be lifting a ban on dogs and allowing customers to bring their pet dogs into all of its department stores.

The new policy was announced on Twitter after an account for a border terrier named Scrappy Nelson asked if he could visit the Milton Keynes branch for his birthday.

John Lewis replied: “We’ve decided to allow all customers, not just those with assistance dogs, to bring their dogs into our shops with immediate effect. Well behaved dogs only will be allowed in our shops and they must be on a fixed lead at all times, unless they are being carried.”

The reception online was mixed, with many dog owners being thrilled by the “pawsome” news, but others less than impressed.

A user with the handle @Amanda_T_2013 replied: “It doesn’t matter how well behaved a dog is if you are allergic to them. Hope the dogs replace the income you will lose from customers like me who will now avoid your store.”

@katedoc24 agreed, adding: “Genuinely can’t believe this is real. Love dogs and love @jlandpartners but don’t want to be tripping over other people’s dogs while shopping & struggle to understand the need to take a dog browsing a department store. Bleugh to the doggy smell too.”

Other department stores that allow pets include Liberty and Selfridges (although only small dogs that can be carried are permitted), and Peter Jones and Fenwick, both of which have a full dog-friendly policy. Harrods and Fortnum & Mason still have a strict “no dogs except assistance dogs” policy.

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