Despite some of London’s most loved and iconic stores temporarily closing their doors due to the Covid-19 outbreak, many of our favourite brands are continuing with business almost-as-usual online, thanks to all those still selflessly working in operations, as well as in the deliveries and postal sector.
So if you’re looking for a birthday gift for someone you won’t be celebrating with this summer, or simply wanting to indulge in a spot of retail therapy yourself, read on for our guide of which brands and stores are still operating during this unprecedented time, and most importantly what they’re doing to help.
As is the case for all department stores, Selfridges temporarily closed the doors on its physical stores earlier this month – however the company’s digital and social channels all continue to operate, with any orders placed on selfridges.com still currently being delivered to homes – though understandably you may experience some delays in delivery or hearing from Customer Services. You can find out what Selfridges is doing to support the community, from free parking in Central London to food donations, here.
mulberry.com is still open and running as normal for online shopping, with free delivery and free returns available on all orders.
The company’s warehouse is observing strict hygiene standards: increased hand washing, gloves provided for staff and all orders being packed for ease of unpacking hygienically. With this in mind, any Mulberry bag ordered will come wrapped in cellophane as a protective layer. As a precaution, it is recommended that customers open their packages outdoors, and take their inner wrapped bag only into their homes.
At time of publishing, shipping times have not been affected meaning customers can expect their packages to be delivered within the usual timeframe.
Though their warehouses remain closed, MR PORTER have devised an alternative way for customers to continue to shop online, with all items on the MR PORTER website still available for order and purchases to be shipped out as soon as warehouses reopen.
For purchases made with a credit card, payment will be processed five days after the date of purchases (two days for PayPal).
Orders may be cancelled at any time before they are shipped by contacting the Mr Porter Customer Care Team at firstname.lastname@example.org.
Returns period has been extended to 60 days.
As there is still no clear date set for warehouses to reopen, MR PORTER advises customers against ordering anything they intend to use on a specific date.
If you spot the sleek MR PORTER Premier vans out and about, they have been donated to Age UK charities across London, delivering essentials to the vulnerable elderly population.
Liberty is open for business at libertylondon.com (though with delivery delays expected), and CEO Adil M Khan encourages shoppers to use the company’s online store as a ‘destination for discovery’ when searching for gifts to send to family and friends of whom they are unable to visit during this period of uncertainty. “We have also improved options for gifting, personalised messaging and international shipment, to allow you to send gifts to those you may not be able to visit at this time,” Khan explains in a message on the Liberty website.
Renowned for its unrivalled commitment to providing clients with the highest level of customer service, TOM FORD is offering online video consultations with members of its Personal Style Consultant Team, who will curate a selection of merchandise based on clients immediate needs.
Those who access the service will be offered 10% off all purchases made through the Personal Style Consultant Team as well as on tomford.com. In addition, TOM FORD will donate 10% of all such sales to A Common Thread, a fundraising initiative spearheaded by VOGUE and The CFDA to raise awareness and needed funds for those in the American fashion community who have been impacted by the Covid-19 pandemic, through to April 30th, 2020.
For more details email: email@example.com
It is online business as usual for British luxury fashion house Burberry, with all of the brand’s latest collections, accessories and beauty products available for purchase. Burberry has an impressive three-step approach for supporting the community during this time, which you can learn more about here.
Normally to be found in boutiques in Covent Garden, Notting Hill and Belgravia, Rococo Chocolates understands that a little bit of luxury chocolate will go a long way during these incredibly difficult times and so is working hard to protect its people and systems so that they can continue to trade online. Delivery may understandably take longer than usual, but they can offer same-day delivery in London by calling the team directly. The Rococo team have also responded to requests to bring sweet treats to frontline workers, donating chocolate to doctors, nurses and other NHS staff affiliated with their customers.